Frequently Asked Questions

What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is call up our Sales Engineer. We’ll do whatever it takes to fix the problem and make you happy.

What if I receive a defective product?

If you believe you’ve received a defective product, contact our support team at +604-732 6268 and speak with a Tech Support specialist. We’ll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit* failed under warranty, we’ll replace the unit for you

Return Policy

For hassle-free shopping, you’ve 3 days to return certain purchases in its original condition. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

How to make a Return

We’re sorry your purchase didn’t work out for you. To make a return, please first call our Wooi Music Sales Engineer to arrange for a RA (Return Authorization) number.

Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

  • Please write the RA number on the shipping label and NOT on the product box itself
  • Items must be returned in the condition they were received, including all accessories, documentation and packaging materials.
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
  • Please use a shipping method that is trackable.
  • Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
  • We recommend that you insure your package when shipping back to us. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Non returnable items

While we maintain the most liberal return policy in the industry, we would like to apologize that there are certain items that cannot be returned for very specific reasons.

If there’s a problem with your order, the first thing to do is call up our Sales Engineer. We’ll do whatever it takes to fix the problem and make you happy.

If you believe you’ve received a defective product, contact our support team at +604-732 6268 and speak with a Tech Support specialist. We’ll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit* failed under warranty, we’ll replace the unit for you.

For hassle-free shopping, you’ve 3 days to return certain purchases in its original condition. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

We’re sorry your purchase didn’t work out for you. To make a return, please first call our Wooi Music Sales Engineer to arrange for a RA (Return Authorization) number.

Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

  • Please write the RA number on the shipping label and NOT on the product box itself
  • Items must be returned in the condition they were received, including all accessories, documentation and packaging materials.
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
  • Please use a shipping method that is trackable.
  • Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
  • We recommend that you insure your package when shipping back to us. Sometimes things get damaged en route, and if that happens, we want you to be covered.

While we maintain the most liberal return policy in the industry, we would like to apologize that there are certain items that cannot be returned for very specific reasons.